1. The 7-Day "Feels Right" Guarantee
Art should feel right in your home. If a piece arrives and does not suit your space, lighting, or aesthetic expectations, you may initiate a return within 7 days of delivery.
No complicated hurdles. If you are not satisfied, notify us via email at dispatch@theprowl.in with your Order ID, and we will guide your return.
2. Transit Damage & Breakage Protection
Each wood and brass piece is wrapped in reused natural wood shavings and boxed with heavy corrugated walls. In the rare event that a package is damaged in transit:
- Take 2–3 clear photos or a short video of the damaged artifact and packaging.
- Send them to our support team within 48 hours of delivery via theprowl.in/return-request ↗ or email dispatch@theprowl.in.
- We will immediately send an expedited replacement from that season's batch or process a 100% full refund with no return shipping cost to you.
3. Understanding Handcrafted Characteristics
Before initiating a return, please note the distinctive traits of artisanal craft:
- Wood Grain Variations: Dark streaks, knots, and grain ripples in Sheesham, Teak, or Mango timber are natural signatures of living timber and are celebrated as unique markers.
- Chisel Depth: Relief depth varies slightly because every stroke is guided by a carver's hand rather than computer-controlled CNC machinery.
- Brass Patina: Lost-wax cast brass naturally deepens over time into an antique gold-brown patina, which can be polished bright or left to age gracefully.
4. Return Eligibility Criteria
To qualify for a standard return:
- The piece must be in its original, undamaged condition without alterations or synthetic chemical coatings.
- All accompanying cards — including the signed Authenticity Certificate — must be included.
- Packed securely in original shipping box using the wood shavings to prevent return transit damage.
5. Refund Timelines & Modes
Once your returned artifact is received at our Jharkhand workshop and inspected:
- UPI / Prepaid Orders: Refund credited back to source account within 3–5 business days.
- Cash on Delivery Orders: Refund transferred via UPI or direct NEFT bank transfer upon receiving your preferred account details.
6. How to Start a Return
Reach out directly with your Order ID:
- Return Portal: theprowl.in/return-request ↗
- Email Support: dispatch@theprowl.in
- Direct Desk: theprowl.in/contact ↗